How soon can I walk on my carpet after cleaning?

Immediately, a professional carpet cleaner will clean the carpet fibres only.   The backing, underlay or floorboards should not get wet.

What furniture would be expected to be moved when I have my carpets cleaned?

We will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds and light furniture that one technician could expect to move.

Furniture that we don't move: large bookcases, fishtanks, waterbeds, china cabinets, computers and delicate or fragile items.

How long does it take for my carpet to dry after cleaning?

From 30 minutes to 8 hours.  It depends on the degree of soiling.

If your carpets are extremely soiled and we may need to use a more water pressure to clean them, it can take between 2 hours and 8 hours to dry.

The average drying time is around 2 hours for synthetics and 4 hours for wool or wool mix.

What are your working hours?

We appreciate modern life is not 9 to 5. So offer both weekend and evening appointments.

Is there a minimum charge for your carpet cleaning service?

Yes. Our minimum booking amount is £50.00. However we will lower this amount for small jobs.

Do you do dry carpet cleaning?

Yes we do provide dry carpet cleaning although we recommend using it only in cases when:

1. Your carpet is in use 24 hours a day and cannot be wet (busy office buildings)
2. You have a natural plant fibre carpet or rug - sisal, coir, jute, seagrass etc. These fibres can only be cleaned using the dry cleaning system due to the risk of damage from water.

Many cleaning companies do not provide dry carpet cleaning
due to the following reasons:

1. Dry powder extraction has no ability to flush soil and dust mites trapped at the base of the fibers.
2. Some contractors have found a discoloration imparted to the fiber after repeated cleanings with this process.
3. The process is extremely slow.
4. Nearly every carpet manufacturer requests annual hot water extraction.

What methods of carpet cleaning do you recommend?

We recommend hot water extraction method also known as steam cleaning. This is the best and the most efficient carpet cleaning method. Softened and heated water is injected into the carpet at high pressure and and immediately vacuumed away along with the dirt, pollutants, dust mites etc. This method is recognized as the only true deep cleaning process.

My friend tells me not to have my carpet cleaned because when she had them cleaned the carpets became dirty very quickly.

Yes this can happen when a poor quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out.

A professional carpet cleaner will avoid this problem by pre spraying your carpet first with a professional cleaning solution to suit your particular carpet., then rinsing the pre spray out, similar to a rinse cycle on a washing machine. Leaving no sticky residues that greatly speed up re soiling.

How often should I clean my carpets?

Your carpets should be professionally cleaned at least every 12 months.  When cleaned and maintained correctly, the carpet life is extended.  Your carpet will not be damaged if cleaned correctly and on a regular basis. Dirt in abrasive and corrosive and the longer you leave it the more damage it will cause.

If I am going to pay for a quality carpet clean, what should I receive?

Carpet pre spray with a high quality non-toxic solution.
A rotary agitation with a floor polisher and nylon brush to spread cleaning solution through carpet fibres to ensure soil separation.
Expertise spot and stain removal.
Removal of soils and cleaning agents.
No residue left in carpet.
Deodorizing.
Movement of furniture.

What stains will be removed when I have my carpets cleaned?

A spot is a substance that is adhered to the carpet fibre, but has not become set. A stain is more advanced and may have become set.

A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot.  We carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine, rust etc.  If the stain has not set and become permanent, stain removal can be successful.

ProDry guarantees that we will perform any cleaning service to your complete satisfaction.
If you are not completely satisfied with our work, we will come back and RECLEAN the areas or items to your satisfaction FREE OF CHARGE.

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